Client loyalty is a harder thing to achieve that one might think. However Forbes listed a number of things a company can do to promote it. First one must offer a good or service that is nearly as "perfect" as can possibly be managed. The better that a product suits a client's needs, the more loyal he or she is likely to have for the company that produces it. A product that is just adequate or does not meet all of a client's needs is not as likely to elicit as much loyalty. Next, the delivery of the product should be done in what is termed a "caring" manner. The message that should be imparted is that the company cares for the client's needs where the product is concerned. Along those lines, the delivery of the product should be done in a timely fashion. A product that is not delivered in a timely fashion, according to the client's expectations, is as onerous as a product defect. Being able to make a delivery when the client needs the product demonstrates that the company is attentive to those needs, thus is more likely to result in client loyalty. Finally there has to be a good problem solving process. Despite every effort to make the product perfect and to deliver it in a caring and timely fashion, occasionally mistakes are made. Products suffer manufacturing defects or get damaged in transport. The problem solving process has to include a quick and satisfactory resolution, a heartfelt apology for the mistake made, and documentation so that any similar problem does not arise again. For more information contact us.
"I've been working with Bruce and his team on two projects and they've been great to work with. Bruce has helped us set up a referral/incentive program for us to roll out with our clients and strategic partners. Bruce was great to work with. He's set up a 7 tier program that allows for flexibility and he's also helped us to market the program."
"Beverly arranged and managed the early Envivio Sales incentive trips for us. Each of our events was an outstanding and motivating experience Our Sales team appreciated the attention to detail and to fun. Qualifying for the "trip" was a motivating factor behind many end of year sales pushes. I will use Beverly again in the future."
"Peak Performance’s attention to detail and personal service made me feel like I had a true corporate meeting planning partner that I could rely on throughout the planning process right up until I was on site. I look forward to doing more meetings with them."
"I have used your services two years in a row and you all have made my vacation a great one. You have the most helpful and considerate employees. Always very friendly, respectful and willing to make my travel experience a good one. Thank you and keep up the great job."
